Privacy Policy
Knowledge to Action respects and values your privacy. We care about the way in which your personal data is treated and are committed to protecting it, ensuring compliance with legal obligations at all times. This privacy notice explains how we collect, use, store and share your personal data.
Data Controller
Knowledge to Action is a data controller.
We are a data controller in respect of personal information we collect from you. This means that we are responsible for deciding how we hold and process your personal information. If you have any questions or complaints about this privacy notice, including any requests for further information or to exercise your legal rights, then please contact:
Waqaus Ali
Knowledge to Action
Email: info@ilm2amal.com
Tel: 01204 557918
What Personal Information Do We Collect About You?
We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services or as a result of your relationship with one or more of our staff and customers.
The personal information that we process includes:
basic information, such as your full name, date of birth, the institute you work for and your title or position
contact information, such as your postal address, email address and phone number(s)
identification and background information provided by you or collected as part of our business acceptance processes and to meet legal obligations
information you provide to us for the purposes of attending meetings, events and training seminars
personal information provided to us by or on behalf of our customers or generated by us in the course or providing services to them
any other information relating to you which you may provide to us, such as your preferences in receiving marketing from us
It is important that the personal information we hold about you is accurate and current. Please keep us informed at info@ilm2amal.org if your personal information changes during your relationship with us.
How We Obtain Your Personal Information
We use different methods to collect information from and about you including:
we collect information from you as part of our business acceptance processes, and about you and others as necessary in the course of providing our services (where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you to provide services)
we collect your personal information while monitoring our technology tools and services, including our email communications sent to and from Knowledge to Action
we gather information about you when you provide it to us, or interact with us directly, for instance engaging with our employees or registering on one of our digital platforms or applications, for example when you subscribe to our mailing list and request marketing materials to be sent to you
How We Use Your Personal Information
We collect and process personal information about you in a number of ways, including during provision of services by us. We use this information:
to provide and improve our services to you and to our customers
to manage and administer our relationship with you
to provide information requested by you
to fulfil our legal, regulatory and risk management obligations
to promote our services and direct marketing, including sending updates, publications and details of events
managing our business performance, assessing partner satisfaction, monitoring the success of our campaigns and enhancing the client experience
to provide and improve this website
for the purposes of recruitment
Our Services
We collect, use and hold personal information in the course of and in connection with the services we provide to our customers. We will process identification and background information as part of our business acceptance, finance, administration and marketing processes. We will also process personal information provided to us by or on behalf of our partners for the purposes of the work we do for them.
Marketing and Other Emails
We use personal information to send you marketing material to promote our services where you have requested such information or purchased services from us. Also, we use personal information to understand whether you read the emails and other materials, such as newsletters, that we send you and whether and how you visit our website.
If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by emailing us at info@ilm2amal.org.
Meetings, Events and Seminars
We will collect and process personal information about you in relation to your attendance at our offices or at an event or seminar organised by Knowledge to Action. We will only process and use special categories of personal information about you in order to cater for your needs.
Use of Knowledge to Action Website
A number of facilities on our website invite you to provide us with personal information, such as our email queries facilities. The purpose of these facilities is apparent at the point that you provide your personal information and we only use that information for those purposes.
On What Basis Do We Use Your Personal Information
We use your personal information on the following lawful basis:
you have provided express consent
to comply with contractual, legal and regulatory obligations
necessary for legitimate business purposes - please see set out above ‘How We Use Your Personal Information’ for more detail
How Long We Keep Your Personal Information For
Your personal information will be retained in according to the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and Knowledge to Action’s business purposes.
Please be assured we will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. We review the personal data retained on a regular basis and delete any information which is no longer required for the purpose it was collected for.
Who We Share Your Personal Information With
None of the information that you provide to us is shared with third parties.
If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to group entities or to third parties through which the business of Knowledge to Action will be carried out. We may use social media sites such as Facebook, LinkedIn and Twitter. If you use these services, you should review their privacy policy for more information on how they deal with your personal information.
Your Rights Regarding Your Personal Information
The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.
You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You may also have the right to lodge a complaint in relation to Knowledge to Action’s processing of your personal information with a local supervisory authority.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How We Use Your Personal Information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations. We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by emailing us at info@ilm2amal.org.